Answers to all your questions about 8x88

If you want to take a break from playing for a while, contact us via live chat or email. The support team can set a cooling-off period of a specific duration on your account. During this time you will not be able to log in or place bets, but you can return normally once the period ends.

Yes, there is. Self-exclusion is a long-term measure where you can apply to close your account. After that, it is wise not to try to open a new account. To apply for self-exclusion, email [email protected] or let us know via live chat.

Yes, you can set a maximum limit on daily or weekly deposits. This reduces the risk of going beyond your budget. To use this feature, let the support team know your preferred limit and they will activate it on your account.

8x88 is for adults only — that is, those aged 21 or older. This rule is strictly followed to protect minors from gaming. Age is confirmed during account verification, and accounts may be suspended in cases of suspicion.

Repeatedly placing bets to recover lost money, going beyond your budget, being unable to stop playing, and losing focus on family or work — these are warning signs. If you notice these signs, take a cooling-off period or speak with our support team. Staying safe is the best gaming experience.

Contact 8x88's live chat or email [email protected]. We speak Bengali and are always ready to assist with responsible gambling. You can also let a family member or someone you trust know about the situation.

Yes, absolutely. 8x88's support team can communicate in both Bengali and English. This is designed with Bangladeshi players in mind, so you can describe your issue in your own language and get a quick resolution.

Before contacting support, have your user ID or registered mobile number, a description of the issue, and the relevant transaction ID (if any) at hand. This helps the support team understand the matter quickly and resolve it faster.

8x88's support service runs seven days a week, 24 hours a day. Whether it is night or early morning, whenever you run into a problem you can contact us via live chat or email. There are no fixed office hours.

There are two ways: direct live chat — the fastest option when logged in to the site; and email — [email protected]. Providing detailed information by email makes it easier to resolve complex issues.

Before withdrawing bonus winnings, the wagering requirement must be met. For 8x88's welcome bonus, the requirement is to wager 15 times the bonus amount — on the bonus only, the deposit is not added. For example, if you receive a ৳1,500 bonus, you can withdraw the bonus winnings after wagering ৳22,500. Once the requirement is met, withdraw normally.

The minimum withdrawal amount at 8x88 is ৳800. Withdrawal requests below this amount cannot be processed. So before withdrawing, make sure your balance is at least ৳800 or more.

Withdrawals are normally completed within 5 to 30 minutes. If it takes longer, a possible reason is pending verification or additional review on the account. Contact live chat — the support team will let you know the status and resolve it.

Yes, you can. 8x88's withdrawal system runs seven days a week, day and night. Whether through bKash, Nagad, Rocket, or Upay, you can withdraw money at night too, and it generally arrives in your mobile wallet within 5-30 minutes.

In most cases, withdrawals are completed within 5 to 30 minutes. After submitting a request, the money is sent directly to your bKash, Nagad, Rocket, or Upay mobile wallet. If there is an unusual delay, contact support.

To join 8x88, go to the login page and fill in the registration form. Enter your mobile number, preferred password, and other required details. Once registration is complete, you can make a deposit and start playing.

No, only one account is allowed per player. Attempting to create multiple accounts may result in all accounts and associated balances being cancelled. If you have an issue with your account, contact support directly.

First, make sure you are entering your mobile number and password correctly. Check your internet connection and clear your browser cache, then try again. If the problem persists, let us know via live chat or at [email protected] — the team will help quickly.

Use the "Forgot Password" option on the login page. Enter your registered mobile number and a verification code will be sent, allowing you to set a new password. If this method does not work, contact the support team directly.

Identity verification is done to ensure the security of a player's account and to prevent unauthorized use. This is a standard and internationally accepted security practice. Once verification is complete, the account is fully activated and all features including withdrawals become available.

A National Identity Card (NID) is the most common and accepted document. A passport or birth registration certificate may also be accepted. The document image must be clear and complete — cropped or blurry images will not be accepted.

Yes, your documents are completely safe. 8x88 uses SSL encryption to keep all information secure. Documents are used only for identity verification and are not shared with any third party. You can find more details in our privacy policy.

If your documents are rejected the first time, there is no need to worry. The reason is usually poor image quality or a mismatch in information. Contact the support team — they will let you know exactly what the issue is and you will have the opportunity to resubmit the correct documents.